Return & Refund Policy

Last Updated: October 14, 2026

A Simple And Transparent Return Experience

At MIREVORA™, customer satisfaction is an important part of our commitment.

We want every customer to feel confident when choosing our products. If your purchase does not meet your expectations, our Return & Refund Policy explains the available options and procedures.

Please review the following guidelines carefully before requesting a return.

1. Return Eligibility

MIREVORA™ accepts eligible return requests within:

30 Days After Delivery

To qualify for a return, products must meet the following conditions:

✓ The item must be unused
✓ The product must remain in original condition
✓ Original packaging should be included where applicable
✓ The product must not show signs of damage caused by improper use
✓ Proof of purchase or order information must be provided

Products returned without meeting these requirements may not be accepted.

2. How To Request A Return

Before sending any product back, please contact our customer support team.

Return Request Email:

service@ydbse.com

Please include:

  • Order number

  • Customer name

  • Email address used for purchase

  • Product name

  • Reason for return

  • Supporting photos if necessary

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

3. Return Process

After your return request is approved:

Step 1

We will provide return instructions.

Step 2

Prepare the product securely for shipment.

Step 3

Send the product according to the provided instructions.

Step 4

After receiving and inspecting the returned item, we will process the next step.

4. Damaged, Defective, Or Incorrect Items

We carefully check products before shipment.

However, if your order arrives with:

  • Damage during transportation

  • Manufacturing defects

  • Incorrect product received

  • Missing components

Please contact us as soon as possible.

To help us resolve the issue faster, please provide:

  • Order number

  • Description of the problem

  • Clear product photos

  • Packaging photos if available

After review, MIREVORA™ will provide an appropriate solution, which may include:

  • Replacement

  • Refund

  • Other reasonable resolution

5. Non-Returnable Items

Certain products may not qualify for return, including:

  • Products damaged through customer misuse

  • Items altered after delivery

  • Products without original condition

  • Items returned without approval

If you are unsure whether your product qualifies, please contact our support team before returning.

6. Exchange Policy

Currently, MIREVORA™ handles exchanges through a return and reorder process.

To request an exchange:

  1. Contact our support team.

  2. Receive return approval.

  3. Complete the return process.

  4. Place a new order for your preferred item.

This process helps ensure product availability and faster fulfillment.

7. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the refund status.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing begins after return approval.

  • Your bank or payment provider may require additional processing time.

Typical refund processing time:

5–10 Business Days

If you have not received your refund after this period, please contact:

service@ydbse.com

8. Return Shipping Responsibility

Return shipping responsibility depends on the reason for return.

Customer Preference Returns

For returns caused by:

  • Change of mind

  • Personal preference

  • Ordering the wrong item

Return shipping costs may be the customer's responsibility.

Product Issues

For confirmed cases involving:

  • Incorrect items

  • Damaged products

  • Manufacturing defects

MIREVORA™ will review the situation and provide an appropriate solution.

9. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests should include:

  • Order number

  • Customer information

  • Cancellation reason

Orders that have already entered processing or shipment preparation may no longer be canceled.

In such cases, customers may request a return after delivery according to this policy.

10. International Orders

For international purchases:

  • Delivery times may vary by destination.

  • Customs procedures may affect arrival times.

  • Customers may be responsible for applicable import fees where required by local regulations.

Return requests remain subject to the conditions described in this policy.

11. Return Address Information

For security and processing accuracy, please contact MIREVORA™ before sending any return.

Do not send products directly to the business address without authorization.

Our team will provide the correct return instructions after reviewing your request.

12. Customer Support

For any return, refund, or order-related questions, please contact:

MIREVORA™

Owned and operated by:

Zhengzhou Houxin Network Technology Co., Ltd.

Brand Name: MIREVORA™

Website:
ydbse.com

Owner:
ZhiKuiYing

Business Address:
Room 204, 2nd Floor, Unit 1, Building 5, No. 22 Nongye Road, Jinshui District, Zhengzhou, Henan Province, China

Customer Support Email:
service@ydbse.com

Customer Support Phone:
+86 13581984647

Our Promise

MIREVORA™ is dedicated to providing a smooth, transparent, and customer-focused shopping experience.

We appreciate your trust and will continue working to make every interaction simple and reliable.